SHIPPING AND RETURNS
Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped please allow up to 7 days for delivery.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@semestellare.com with your name and order number, and we will look into it for you.
Return & Exchange Policy
We will accept most change of mind returns in exchange for a store credit within 14 days of the product being dispatched. This credit is valid for 6 months from the date of issue and is non transferable for cash. All items must be returned in perfect, resellable condition, with original packaging.
Should you receive the wrong item, or it arrives damaged, you may be entitled to a refund via your original payment method.
For more information – please visit our Return Policy. We will accept most change of mind returns in exchange for a store credit within 14 days of the product being dispatched. This credit is valid for 6 months from the date of issue and is non transferable for cash. All items must be returned in perfect, resellable condition, with original packaging.
Should you receive the wrong item, or it arrives damaged, you may be entitled to a refund via your original payment method.